Even RooterPLUS is Guilty!!

Even RooterPLUS is Guilty!!

Last week I walked into my office first thing in the morning and noticed some sort of bill and a note that someone had placed right on the middle of my desk.  I immediately recognized the handwriting and knew it came from Susan, our accountant and also the person that takes care of paying all the bills.  So, I knew right away that the information on my desk had to do with money in some way or another.  I was correct.

On my desk was our latest water bill for the office.  There was a handwritten note from Susan on the envelope that read, “We need a plumber!”  Our water bill had doubled from our previous pay period.  I mentioned in passing to a couple of our employees who spend a lot of time in the yard if they were aware of any leaks that we may have had that would have contributed to the higher bill.  One of them mentioned that he thought there was a certain spot in the yard that seemed to be wet more often than not.  He said that he had mentioned it to our mechanic who said there was not a leak, it was merely a low point in the yard that accumulated the excess water when we wash the trucks in the yard.  Wrongo!!!

Luckily for me and RooterPLUS’ reputation, no one involved in the “possible water leak mystery” was a plumber, but it did bring to light how a small oversight can cost you hundreds of dollars.

There is a quick and simple way to know if you have a leak at your property.  First, you need to shut off the water to the house.  Then you need to find your water meter and see if it is spinning.  If the water to the property is off, the meter should not be moving, as no water is being delivered from the street to the residence.  If there is a leak somewhere outside the house, the meter will spin and it is time to call a plumber.

Remember, as simple as this sounds, we missed it.  RooterPLUS, a company that deals with water leaks all the time, missed it.  Even though the employees who either missed the signs, or didn’t know what to check for, aren’t plumbers, had they known a couple simple steps in identifying a leak we could have saved some money.

Moral of the story…

Most licensed plumbers really do know what they are doing.

Ulysses was great from start to finish!!! He resolved my complicated plumbing issue and provided thoughtful communication throughout the entire process!

Crystal Hope

6/29/24

I would highly recommend this company for any plumbing issues, Technician Charles did an outstanding job repairing and preventing further issues with my leaking water heater. His attention to detail and system knowledge was very impressive; resulting with me being very satisfied with the end...

I would highly recommend this company for any plumbing issues, Technician Charles did an outstanding job repairing and preventing further issues with my leaking water heater. His attention to detail and system knowledge was very impressive; resulting with me being very satisfied with the end result. The professionalism and service provided, places this company at the forefront in the plumbing business in my book. I would also like to thank Johnny, upon answering my call for a repair...he immediately was concern with getting the repair done today. I appreciate RooterPlus entire team and the hard work you all contribute to a job well done!


Raymond Carnegie

6/30/24

Richard at Rooter Plus was amazing. We had to have our septic tank serviced. He explained everything in detail and was friendly and super fast. They finished in under 2 hours. Highly highly recommend him.

Arthur Kirkland

6/29/24

The technician was punctual, pleasant to talk to and polite.
He answered my questions professionally. This was my first time using Rooter Plus and i would use them again. Good job, RP!

Ross Coleman

6/29/24

Michelle at RooterPlus! is a joy to work with! She helped me with an association that had a plumbing issue that was preventing them from opening their pool on time. She sent technicians out right away and the pool opened as scheduled…and we had happy homeowners! Thank you Michelle!

Melissa

6/29/24

Paul was very professional and polite. He figured out what the problem was and he got it fixed up for me. Really appreciate him coming out on such short notice!

Kristen Nicole

6/28/24

Coleman came out quickly and found the water leak in my front yard. He was very knowledgeable & knew exactly where the water leak was coming from . I was so happy ! He worked extremely hard in this 100 degree weather ! He needs a raise today !! Good hard workers and experienced ones are hard...

Coleman came out quickly and found the water leak in my front yard. He was very knowledgeable & knew exactly where the water leak was coming from . I was so happy ! He worked extremely hard in this 100 degree weather ! He needs a raise today !! Good hard workers and experienced ones are hard to come by ! I highly recommend Coleman for your plumbing needs !!!!!!!! Thank you again Coleman !!!!!!! Your the BEST !!!!!!!!


Lisa Tippens

6/27/24

Amazing service. Straight forward and honest pricing. The technician was very knowledgeable and personable. Would definitely be using them again

Amalu Obinna

6/26/24

Technician Haley was on time, he explained what needed to be done and why, gave me an estimate on the work being done, and got to it. My hot water heater is now purring along and providing my wife and I with lovely non-rusty hot water. It is, in a word, transformative. This was a great...

Technician Haley was on time, he explained what needed to be done and why, gave me an estimate on the work being done, and got to it. My hot water heater is now purring along and providing my wife and I with lovely non-rusty hot water. It is, in a word, transformative. This was a great experience and I'll be telling all my family and friends about Technician Haley's awesomeness.


Bryan Wood

2/26/24

I just want to thank Johnny Jackson and Rooter Plus for working to accommodate a disables veteran in getting my Septic and drain fields repaired/replaced. The employees were very friendly and answered all my concerns. I would recommend you to anyone who needed Septic repair. Thank you so much.

I just want to thank Johnny Jackson and Rooter Plus for working to accommodate a disables veteran in getting my Septic and drain fields repaired/replaced. The employees were very friendly and answered all my concerns. I would recommend you to anyone who needed Septic repair. Thank you so much.


Hedda Sigler

6/25/24

My fiancé and I have never been so impressed w/ a company!! We had experienced a "customer leakage" on Thursday. Patrick and his team came to our rescue and worked diligently in over 100 degree weather and 10hr plus to get the job done! We are forever grateful for Patrick!! He is the best and...

My fiancé and I have never been so impressed w/ a company!! We had experienced a "customer leakage" on Thursday. Patrick and his team came to our rescue and worked diligently in over 100 degree weather and 10hr plus to get the job done! We are forever grateful for Patrick!! He is the best and so hardworking!! Thank you so much for your service!! 5 star ALL the way around


Kelly Dromgoole

6/24/24

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