A Good Problem to Have

A Good Problem to Have

Everybody loves to be thanked. Employees love to hear they are doing a nice job or the company is better because of them or they finished the month with the highest productivity. RooterPlus is no different. We have almost fifty employees and every single one of them loves to receive praise. They also like to receive other things…prizes, gift cards, cash, etc.

Some large plumbing and HVAC companies require the technicians to provide their own vans/trucks, while others provide the vehicles for the techs. We fall into the latter category. We give each plumbing and HVAC technician a $35,000 - $50,000 vehicle to treat as his own and run service calls out of. This way, we can control what vehicles are on the road with our name and logo on them.

Well the other day, we took delivery of a brand new 2010 GMC service truck. The truck then was wrapped with our new logo by In-Depth, who does all of our vehicle wrapping and do a great job. The truck looks great and is the newest "best truck in the fleet." Now here is the question: Who gets the new truck? Everyone wants it. Everyone can't have it. It is my decision to make, and it is hard deciding what is most important in determining who deserves this latest perk.

Here are some factors that I use to make a decision:

  • Who has seniority
  • Who is the top producer
  • Who never gets complaints or call backs
  • Who takes the best care of his current vehicle
  • Who smokes or doesn't smoke
  • Who needs the new vehicle for extra space, towing capabilities, etc
  • Who is in charge of our large, commercial accounts
  • Who has the best driving record
  • Who has a master plumbing license and who has a journeyman license
  • Who is the best representative of RooterPlus
I am curious to know what you guys think and would love to hear your comments.
Ulysses was great from start to finish!!! He resolved my complicated plumbing issue and provided thoughtful communication throughout the entire process!

Crystal Hope

6/29/24

I would highly recommend this company for any plumbing issues, Technician Charles did an outstanding job repairing and preventing further issues with my leaking water heater. His attention to detail and system knowledge was very impressive; resulting with me being very satisfied with the end...

I would highly recommend this company for any plumbing issues, Technician Charles did an outstanding job repairing and preventing further issues with my leaking water heater. His attention to detail and system knowledge was very impressive; resulting with me being very satisfied with the end result. The professionalism and service provided, places this company at the forefront in the plumbing business in my book. I would also like to thank Johnny, upon answering my call for a repair...he immediately was concern with getting the repair done today. I appreciate RooterPlus entire team and the hard work you all contribute to a job well done!


Raymond Carnegie

6/30/24

Richard at Rooter Plus was amazing. We had to have our septic tank serviced. He explained everything in detail and was friendly and super fast. They finished in under 2 hours. Highly highly recommend him.

Arthur Kirkland

6/29/24

The technician was punctual, pleasant to talk to and polite.
He answered my questions professionally. This was my first time using Rooter Plus and i would use them again. Good job, RP!

Ross Coleman

6/29/24

Michelle at RooterPlus! is a joy to work with! She helped me with an association that had a plumbing issue that was preventing them from opening their pool on time. She sent technicians out right away and the pool opened as scheduled…and we had happy homeowners! Thank you Michelle!

Melissa

6/29/24

Paul was very professional and polite. He figured out what the problem was and he got it fixed up for me. Really appreciate him coming out on such short notice!

Kristen Nicole

6/28/24

Coleman came out quickly and found the water leak in my front yard. He was very knowledgeable & knew exactly where the water leak was coming from . I was so happy ! He worked extremely hard in this 100 degree weather ! He needs a raise today !! Good hard workers and experienced ones are hard...

Coleman came out quickly and found the water leak in my front yard. He was very knowledgeable & knew exactly where the water leak was coming from . I was so happy ! He worked extremely hard in this 100 degree weather ! He needs a raise today !! Good hard workers and experienced ones are hard to come by ! I highly recommend Coleman for your plumbing needs !!!!!!!! Thank you again Coleman !!!!!!! Your the BEST !!!!!!!!


Lisa Tippens

6/27/24

Amazing service. Straight forward and honest pricing. The technician was very knowledgeable and personable. Would definitely be using them again

Amalu Obinna

6/26/24

Technician Haley was on time, he explained what needed to be done and why, gave me an estimate on the work being done, and got to it. My hot water heater is now purring along and providing my wife and I with lovely non-rusty hot water. It is, in a word, transformative. This was a great...

Technician Haley was on time, he explained what needed to be done and why, gave me an estimate on the work being done, and got to it. My hot water heater is now purring along and providing my wife and I with lovely non-rusty hot water. It is, in a word, transformative. This was a great experience and I'll be telling all my family and friends about Technician Haley's awesomeness.


Bryan Wood

2/26/24

I just want to thank Johnny Jackson and Rooter Plus for working to accommodate a disables veteran in getting my Septic and drain fields repaired/replaced. The employees were very friendly and answered all my concerns. I would recommend you to anyone who needed Septic repair. Thank you so much.

I just want to thank Johnny Jackson and Rooter Plus for working to accommodate a disables veteran in getting my Septic and drain fields repaired/replaced. The employees were very friendly and answered all my concerns. I would recommend you to anyone who needed Septic repair. Thank you so much.


Hedda Sigler

6/25/24

My fiancé and I have never been so impressed w/ a company!! We had experienced a "customer leakage" on Thursday. Patrick and his team came to our rescue and worked diligently in over 100 degree weather and 10hr plus to get the job done! We are forever grateful for Patrick!! He is the best and...

My fiancé and I have never been so impressed w/ a company!! We had experienced a "customer leakage" on Thursday. Patrick and his team came to our rescue and worked diligently in over 100 degree weather and 10hr plus to get the job done! We are forever grateful for Patrick!! He is the best and so hardworking!! Thank you so much for your service!! 5 star ALL the way around


Kelly Dromgoole

6/24/24

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770-888-1931